Legal

Privacy Policy

Last updated: March 2026

1. Information We Collect

When you use Black Bear Labs services, we may collect: your name, email address, and contact information when you create an account or contact us; usage data including API call logs, IP addresses, and access timestamps; payment information processed through our third-party payment providers; and device and browser information collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; to process transactions and send related information; to send technical notices, security alerts, and support messages; to respond to your comments, questions, and requests; to monitor and analyze usage patterns and trends; and to detect, investigate, and prevent fraudulent transactions and abuse.

3. Data Sharing

We do not sell your personal information. We may share information with third-party service providers who perform services on our behalf (hosting, analytics, payment processing), when required by law or to respond to legal process, and to protect the rights, property, and safety of Black Bear Labs, our users, and the public.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data. You may also object to or restrict certain processing. To exercise any of these rights, contact us at privacy@blackbearlabs.com.

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@blackbearlabs.com.